Terms and conditions of service

GENERAL TERMS AND CONDITIONS OF USE FOR 4Suits.net

Introduction

General terms and conditions of use for the 4Suits.net online shop

1. Introduction

(a) The seller specialises in jewellery and accessories offered through the 4Suits.net online shop.

These general terms and conditions of use apply to all purchases of products and services made by the buyer and provided by the seller, unless otherwise stated.

(b) Within the scope of these general terms and conditions of use, an end consumer is defined as a private individual who enters into a transaction with the seller exclusively for private and personal purposes, and for no other business or freelance activity. Differently, for the purposes of these general terms and conditions of use, an enterprise is defined as a natural person, a legal entity or a partnership that enters into a transaction with the seller as part of its commercial or freelance activity.

(c) Any deviation, contradiction or supplementation of any of the following general terms and conditions of use shall render this contract invalid, unless otherwise agreed between the parties, i.e. the buyer and the seller.

(d) The seller reserves the right to change these general terms and conditions of use at any time by amending this page. The updated terms shall supersede and take precedence over previous versions of the general terms and conditions of use of the site.

(e) Use of the site (including accessing, browsing or registering for its use) implies unconditional acceptance of these general terms and conditions of use.

1. Conclusion of the contract

(a) The Seller's offer may be subject to change at any time, without prior notice and at the Seller's sole discretion. Although the vendor makes every effort to ensure that the colours, design and style of the 4 SUITS products as shown in photographs on the site correspond to a representation in conformity with the original product, certain variations may always occur, as a result of technical limitations in the reproduction of colours on computer screens and in particular due to the handcrafted nature of the products. 

For this reason, under no circumstances can 4 SUITS be held liable for any errors or inaccuracies in the photographs or graphic representations of the products as shown on the site. If you have any questions about the products, you can contact our customer service department at store@4suits.net.

(b) Confirmation of the order implies acceptance of the general terms and conditions in their entirety. All orders can be placed online, on the 4Suits.net website. The transaction carried out constitutes a binding agreement for the fulfilment of a purchase contract. By clicking on the "submit order" button during the online purchase process on the 4Suits.net website, the purchaser is entering into a binding purchase agreement, regarding the products in his shopping cart. The order cannot be changed or cancelled, except under the conditions set out in the general terms and conditions of use.

(c) The purchaser shall be informed by e-mail as soon as the order has been received. Please note: receipt of this first e-mail does not imply that the agreement has been formalised. The agreement shall be deemed to be formalised when the order confirmation is sent or the purchased products are prepared for delivery.

(d) The release of the purchased goods for shipment by the seller also constitutes acceptance of the order. The seller reserves the right to refuse orders without being obliged to provide any reasons.

(e) Fulfillment of the order is accepted with the proviso that in the event of improper delivery or non-delivery of the goods by the suppliers, the seller reserves the right not to deliver the products or to deliver only part of the purchase.

This shall only apply in the event that the seller has correctly concluded a supply transaction and has not been supplied by its supplier through no fault of its own.

The seller undertakes to make every reasonable effort to procure the products sold. If the products cannot be procured, 4 SUITS will promptly refund the payment received. If the products purchased are not available, or are only available in part, the buyer will be informed immediately.

(f) Once the contract has been signed - and if the products have been ordered electronically - the text of the contract, together with the legally binding general terms and conditions, will be sent to the customer by e-mail. The data recorded by the website establishes proof of all transactions carried out by 4 SUITS and its customers. In the event of a dispute between 4 SUITS and one of its purchasers regarding a transaction carried out on the website, the data recorded by 4 SUITS shall be considered incontrovertible proof of the content of the transaction.

1. Retention of title and withdrawal

(a) With regard to end consumers (private individuals): the ordered goods remain the property of the seller until full payment for them. As far as businesses are concerned: the seller retains ownership of the products until full payment of all claims arising from the current business relationship.

(b) In the event of a breach of contract on the part of the buyer (due, in particular, to default in payment, falsification of information, receivership proceedings, insolvency of assets, or bankruptcy proceedings), the seller reserves the right to withdraw from the contract and demand the return of the goods at any time if the buyer has not provided or has only partially provided payment for the products ordered.

1. Prices and Payment

(a) Prices are subject to change. The price calculation is determined by the list price and any discounts, plus value-added tax (VAT), as determined by the seller.

(b) The purchaser is only entitled to compensation if his claim has been legally recognised, acknowledged by the seller, or is undisputed. The purchaser may exercise its right of retention if the dispute arises from the same contractual relationship.

(c) In the event of pricing errors, or erroneous product information, due to typographical or system errors, 4 SUITS reserves the right to cancel orders sent with erroneous information without further obligation to the customer even after receipt of an order confirmation or dispatch notice.

5.Payment options and shipping costs

Buyers may make payments with all major credit cards including Visa, Mastercard and American Express. Advance payment, bank transfer and PayPal are also accepted. The seller reserves the right to exclude specific payment methods.

1. Shipping

(a) Unless otherwise specified, all products are inclusive of VAT (where applicable) and do not include shipping costs. Please note that customs duties should also be taken into account and are the responsibility of the buyer.

(b) The seller reserves the right, if circumstances require, to deliver the purchased goods in several separate deliveries. In such a case, the seller shall endeavour to protect the interests of the buyer, who shall not incur any additional costs.

1. Transfer of risk

(a) The customer must, on his own responsibility, check the product(s) shipped at the time of delivery for correspondence with what was ordered. If any discrepancies are found, the customer must not accept the package and must describe the defects found (e.g. signs of tampering, damage to the product, missing products or parts, or products other than those ordered and/or indicated in the shipping document) in writing directly on the document brought by the carrier. Please note that the risk of accidental loss or accidental damage of the purchased item - even during the transaction stages - is transferred to the customer at the time the item is delivered.

(b) After the order process, including the product summary page and the payment page, the price of the products indicated in the confirmation email you will receive does not include 'customs duties' (if due) applied on exports and imports into your country. Placing an order implies unconditional acceptance of the terms stating that all additional charges are the responsibility of the customer.

1. Consumer's right of cancellation

(a) Time limits for cancellation

(i) If the seller cannot meet the preliminary delivery date, he shall inform the buyer thereof in good time. In the event of problems with normal business procedures on the part of the seller for which he is not responsible, e.g. in the event of interruptions on the part of suppliers, the delivery time shall be extended in accordance with the delays due to the interruptions. The buyer has the right to withdraw from the contract, without stating reasons, by returning the purchased products and submitting the return form to the seller within 30 days of receipt of the products, if the conditions of the right of withdrawal are fulfilled. In any event, exceptions apply to products that have been manufactured according to the customer's wishes or that have been adapted to the buyer's specific needs, such as customisation and engraving.

(ii) The period for exercising the right of withdrawal shall commence upon receipt by the seller of the buyer's written instructions to cancel his order (in the case of an order delivered in several separate shipments, the period shall commence with the delivery of the first part of the order) and not before the seller has acknowledged his responsibilities and other legal obligations. In order for the return to be carried out without further delay, the request and the products must be sent within the given time period.

Returns should be sent to:

4 SUITS

c/o XSTS LTD 

146 Curzon Street, 

Glasgow, G20 9EX, 

United Kingdom

Phone: 447491667245
Email: store@4suits.net

(b) Consequences of termination:

(i) In order to properly complete the procedures under the right of withdrawal, both parties must return to each other the goods purchased and the sums of money involved in the transaction. The same applies to any benefits gained from the exchange (e.g. any interest). If the buyer is unable to return the purchased goods, or can only return a part of them, or returns them in a damaged condition, he shall be obliged to compensate the seller for the full value of the purchased goods, even if he has used them contrary to the principle of good faith, or for personal profit.

No compensation shall be claimed if the goods have been used for the purpose for which they were made, i.e. by not using the goods as if they were property and by avoiding anything that diminishes their value.

(ii) The cost of returning the purchased goods will be borne by the buyer. The seller cannot accept the return of products if the parcel is without postage or with insufficient postage.

The seller must meet its obligations to refund payments within 30 days of the request to make use of the right of withdrawal, or within 30 days of the products being returned. The seller reserves the right to determine at its own discretion whether products returned to 4 SUITS are in their original condition. The seller shall not be responsible or liable for any loss, late delivery or delivery to the wrong recipient if the buyer returns the purchase by courier or postal shipment. The buyer bears all risks of the shipping method chosen for the return of the order.

1. Returns

(a) If a purchaser is a natural person, who has placed a private order without intentions attributable to a commercial purpose or entrepreneurial activity, then he is considered to be an end consumer and for this reason can avail himself of the right of withdrawal as specified below.

By exercising the right of withdrawal in accordance with Paragraph 8 of these General Terms and Conditions, the purchaser is obliged to return the purchased products in their original condition and packaging.

1. Warranty

(a) The products sold may vary slightly from the products as shown in the online shop on the Internet and the buyer agrees to check the information of each product carefully before confirming his order.

(b) If the customer is an end consumer, he may request how the seller is to perform its warranty obligations, i.e. whether by repair or replacement of the goods. The seller is entitled to reject the method chosen by the purchaser only if that method involves unreasonable costs and if the other method does not entail excessive disadvantages for the purchaser.

(c) If fulfilment of the warranty obligations should fail, the purchaser may demand a reduction of payment or termination of the contract (withdrawal). In case of minor defects, the purchaser shall not be entitled to rescission of the contract, taking into account the mutual interests. In all claim proceedings against the other party, the purchaser may choose compensation for damages or compensation for unnecessary expenses that it reasonably incurred upon receipt of the goods. If the purchaser chooses damages instead of performance, the limitations of liability pursuant to Section 11 shall apply, 

(d) The guarantee period for products purchased by end consumers is 2 years from delivery. This period shall not apply if the buyer is intentionally or grossly negligent in taking care of the purchased products. 

(e) The seller does not provide any further guarantees to the buyer unless expressly agreed. This does not affect the manufacturer's guarantee.

1. Limitation of liability

(a) In the event of minor breaches of its obligations, the seller's liability shall be limited to the direct, typical and foreseeable average damage, depending on the type of product concerned. This shall also apply in the case of minor breaches by the legal representative or sales agents. The seller is not liable for minor, non-essential breaches of contract due to negligence. Conversely, it is liable for breach of the buyer's essential contractual legal positions. The buyer's essential contractual legal positions are those guaranteed by the signed contract, according to its content and ultimate purpose. The seller is also liable for the breach of obligations whose performance is necessary for the proper execution of the contract, and in whose observance the parties regularly agree.

1. CONFIDENTIALITY POLICY

Please read the full text of our Privacy Policy, which is summarised here, carefully before using this website. When you submit information to or through the site, you are consenting to the collection, processing and storage of information as described in the Privacy Policy.

4 SUITS processes your personal data in accordance with the requirements of (EU) 2016/679-General Data Protection Regulation (GDPR), EU-U. S. Privacy Shield framework and current national data protection legislation.

Categories of personal data that 4 SUITS processes

• Your contact information - name, postal address, mobile or telephone number, email address
• Your IP address
• Purchase details including payment method and transaction number
• Your order history
• Customer service information-all communication and correspondence between you and our customer service department.
• In exceptional circumstances, you may be asked to provide us with additional details of your identity card in order to certify your identity.
• In a limited number of cases, we may invite you to provide us with your photos, videos or others in the event that you declare a desire to participate in one of our draws, campaigns or other events.
• 4 SUITS reserves the right to send all its customers an invitation to participate in satisfaction surveys. Participation is always voluntary.
• 4 SUITS does not process or store data from bank cards or other financial instruments.

Legitimacy of processing

• 4 SUITS processes your personal data necessary for the performance of your contract.
• 4 SUITS processes your personal data necessary to comply with the requirements of tax, financial or other nationality legislation.

We process your personal data for the following purposes:

• For the purpose of exact and correct execution of the delivery of your order.
• For the purpose of clear and precise communication with you about the status of your order.
• For the purpose of the guarantee within the product warranty period
• for the purpose of customer satisfaction and loyalty programmes
• For the purpose of the requirements of tax and accounting legislation-declaring and counting our sales.
• In exceptional circumstances, 4 SUITS may process additional identifying information to prevent financial fraud or identity theft.
• As an exception, 4 SUITS may process additional data such as photos, videos and other media, for the purpose of various campaigns or raffles, only in cases where customers participate in these events.
• In order to send our newsletter and promotional material, only in cases where customers give their consent.

Period of time for which your personal data will be stored:

4 SUITS will store your personal data, which you submitted when registering your account on our site, as long as your account remains active.

4 SUITS stores your personal data during the production and delivery of products, as well as the period of time specified in the Return Policy for any returns and product warranty, but no longer than 2 years or more beyond the warranty period.

In the event that we require additional data to verify your identity, we will store this data until the legal obligation to maintain such data is no longer in effect.

In the case of collecting personal data for the purpose of campaigns, lotteries and other special promotions, the processing period must be specified in each case and participants must be informed of this.

Potential recipients of your personal data:

4 SUITS does not provide your personal data to third parties unless it is legally required to do so or except for the operational needs listed below:

4 SUITS provides your name, address and telephone number to the courier delivering your product.

In exceptional circumstances, 4 SUITS may confirm your personal data with payment service providers in order to prevent financial fraud or identity theft.

4 SUITS transfers necessary personal data to accounting service providers as well as to tax and other public authorities when specific legislation requires it.

Your rights as a data subject - at - any time you have the right to:

• To obtain access to your personal data that 4 SUITS processes, including to receive a copy of it
• To request the deletion of personal data about you (the right to be forgotten) if you feel that it is no longer necessary for the purposes for which it was collected or processed. Please note that this right cannot be exercised where a special law expressly provides for a specific period of time to be retained.
• To request rectification of inaccurate personal data in cases where they do not correspond to the truth.
• To exercise any of the above rights, simply send an e-mail with your request on our contact page or an e-mail to . We will reply within a short time.
• At any time when you fear that your rights are being violated, you have the right to lodge a complaint with a supervisory authority, which is indicated below.

Our recommendations on the protection of personal data:

ep your password secure and do not share it with third parties.

If you are using a public computer (in a library or Internet café), always make sure you log out of your account before turning off your computer.

4 SUITS guarantees that we will not contact third parties other than those mentioned in this privacy policy regarding your order.

4 SUITS guarantees that we do not require our customers to disclose their passwords in order to use the website. 4 SUITS does not require our customers to disclose bank account details or other financial instruments. Any such request made by phone, chat or email should be ignored.

If someone has directed such a request to you, please contact and inform 4 SUITS immediately.

How do we protect your Personal Data?

4 SUITS ensures that we have taken all administrative, technical and physical measures to protect your Personal Data from accidental, unlawful or unauthorised destruction, loss, access, disclosure or use.

4 SUITS has adopted its own internal ethical rules for the processing of personal data and our employees have undergone specific training on the principles of data protection law and the basic obligations of companies in relation to the GDPR.

We secure our website and other systems with the use of technical and organisational measures against loss, destruction, access, modification or distribution of data by unauthorised persons. Despite regular checks, complete protection against all threats is not possible.